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Welcome to Travel Smart Travel Fast ("Travel Smart Travel Fast", "we", "our", or "us"). This document explains the Privacy Policy governing your use of our services, including the www.travelsmarttravelfast.com website, our mobile applications, and other software provided in connection with our services, the content we publish on the websites, video platforms, blogs, and other online resources (collectively, "Content"), and any products or services you obtain through our websites or applications, including travel documents assistance (all of which we collectively refer to as the "Service").
By using our Service, you explicitly consent to the data practices described in this policy, including the transfer of your sensitive personal data to foreign government authorities for the purpose of processing your travel documents.
Information We Collect
We collect information necessary to process your travel applications and provide support.
1.1. Personal Information Provided by You Depending on the specific visa or travel authorization you apply for, we may collect:
Identity Data: Full name, date of birth, gender, nationality.
Document Data: Passport number, issuance/expiration dates, and uploaded copies of passport pages.
Contact Data: Email address, phone number, home address.
Travel Data: Flight details, arrival dates, accommodation addresses, and travel history.
Biometric Data: Facial photographs (passport-style photos) as required by specific governments.
1.2. Payment Information We use third-party payment processors (e.g., Tailoredpay, Stripe) to handle payments. We do not store your full credit card number. We only retain partial payment information (such as the last 4 digits) and the transaction ID for record-keeping and refund processing.
1.3. Automatically Collected Data When you visit our Website, we automatically collect technical data to prevent fraud and improve the service, including your IP address, browser type, device information, and operating system.
1.4. Cookies and Tracking Technologies We use cookies, pixel tags, and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service (e.g., preserving your application progress).
How We Use Your Information
We use your personal information for the following purposes:
To Provide the Service: The primary use is to fill out forms and submit applications to government authorities on your behalf.
Customer Support: To communicate with you regarding the status of your application or to request missing information.
Fraud Prevention: To detect and prevent fraudulent transactions or "friendly fraud" (chargebacks).
Legal Compliance: To comply with applicable laws, legal processes, or government requests.
Disclosure of Your Information
3.1. Sharing with Government Authorities (CRITICAL) By using our Service, you authorize us to disclose your personal information (including passport details) to the relevant foreign government authorities (Embassies, Consulates, Ministries of Foreign Affairs) associated with your travel destination.
Note: We have no control over how these government entities store, process, or protect your data once it is submitted to their systems.
3.2. Service Providers We may share your data with trusted third-party vendors who assist us in operating our Website, such as:
Hosting services (e.g., Vercel).
Email delivery services.
Payment processors. These parties are contractually obligated to keep your information confidential.
3.3. Business Transfers If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
International Data Transfers
IMPORTANT: Due to the nature of our Service, your personal information must be transferred across borders to the country for which you are requesting a visa.
By using the Service, you acknowledge and consent that your data may be transferred to, stored, and processed in countries that may not have data protection laws as strict as those in your country of residence (e.g., the EU or USA).
Data Security
We implement industry-standard security measures (encryption, SSL, access controls) to protect your personal information while it is in our possession.
Limitation: However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee the security of government websites or third-party databases to which we submit your information. You provide your information at your own risk.
Data Retention
Data Retention We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.
6.1. Service Fulfillment: We retain data to process your application and verify completion.
6.2. Legal & Fraud Defense (Important): Even if you request deletion of your data, we reserve the right to retain specific transaction records, application submission logs, and communication history for a period of up to eighteen (18) months from the transaction date. This is strictly for the legitimate interest of defending against legal claims, payment disputes, and chargebacks.
6.3. Tax Obligations: We retain financial transaction records for up to 7 years to comply with tax and accounting laws.
Your Rights (GDPR / CCPA)
Depending on your location, you may have certain rights regarding your personal data, including:
Access: The right to request a copy of the personal data we hold about you.
Correction: The right to request that we correct inaccurate information.
Deletion: The right to request that we delete your data (subject to legal retention requirements).
California Residents (CCPA/CPRA) & "Do Not Sell" Notice: We do not sell your personal information to third parties for monetary consideration. We only share data with service providers and government authorities strictly for the purpose of fulfilling the Service you purchased.
To exercise these rights, please contact us at support@travelsmarttravelfast.com.
Children's Privacy
Our Service is not directed to children under the age of 13 (or 16 in certain jurisdictions) directly. However, we process data of minors only when provided by a parent or legal guardian for the purpose of a travel application. By submitting a minor's data, you represent that you have the legal authority to do so.
Third-Party Links
Our Website may contain links to third-party websites (e.g., official government portals). We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Contact Information & Legal Notices
If you have any questions about these privacy practices, please contact us.
10.1. Customer Support. For general inquiries, travel document status updates, or technical support, please contact us via:
Email: support@travelsmarttravelfast.com
Webchat: Available on our Website.
10.2. Mailing Address. For official legal notices or written correspondence, our mailing address is: Travel Smart Travel Fast LLC 1209 Mountain Road PL NE STE R Albuquerque, NM 87110 United States
10.3. Response Times. We attempt to respond to all support inquiries within 24-48 hours during business days. However, response times may vary depending on inquiry volume and are not guaranteed.