Refund Policy

To understand our refund policy, you must understand how our pricing works:

• Government Fee: The money paid directly to the government/immigration authority to process your travel document. We do not keep this money.

• Service Fee: The money paid to Travel Smart Travel Fast for our professional services (reviewing data, formatting documents, 24/7 support, and submission).

2.1. Cancellation Before Submission. If you request a cancellation before we have submitted your application to the relevant government authority, you are generally entitled to a refund. However, if our team has already performed substantial review work (e.g., correcting data, formatting images) but has not yet hit "submit," we reserve the right to deduct a $15.00 USD administrative processing fee from the refund to cover our labor costs. The Government Fee will always be refunded 100% in this scenario.

• How to cancel: Email us immediately at support@travelsmarttravelfast.com or use the live chat on our website with your order details.

2.2. Cancellation After Submission (Limited/No Refund) Once your application has been submitted to the government system:

• The Government Fee is NON-REFUNDABLE. Governments do not issue refunds for processed applications, even if you cancel your trip.

• The Service Fee is NON-REFUNDABLE. Our service is considered fully rendered once the data has been reviewed and submitted on your behalf.

Proof of Submission: You agree that a submission receipt, a government application ID number, or a status update email from our system confirming "Application Submitted" shall serve as conclusive proof that our Service has been fully rendered.

2.3. Denial of Application Our service is a data processing and submission service; we cannot guarantee government approval.

• If your travel document is denied by the government, no refunds will be issued for either the Government Fee or the Service Fee, as the work has been performed and the costs incurred.

2.4. Duplicate Payments. If you accidentally paid for the same application twice (duplicate order), please contact us immediately. We will fully refund the duplicate transaction provided the request is made within ninety (90) days of the original payment. Requests made after this period may be issued as service credit only, at our discretion.

Government processing times are estimates only. We are not responsible for delays caused by the government, technical failures of government websites, or delays in your own submission of required documents. Refunds are not issued solely due to government delays that are outside our control.

You are responsible for the accuracy of the information you provide. If an application is rejected due to a typo, error, or missing document provided by you:

• No refund will be issued.

• A new application (and new payment) will be required to correct the mistake.

Approved refund requests are processed by our finance team within 3-5 business days. However, depending on your bank or credit card issuer, it may take an additional 7-10 business days for the funds to appear on your statement.

This section is strictly enforced in accordance with Clause 8 of our Terms of Service.

6.1. Billing Descriptor Charges on your credit card or bank statement will appear as "tstfTravelDocs" (or a similar variation depending on your card issuer). By placing an order, you agree to recognize this descriptor and not to report this transaction as "fraudulent" or "unrecognized" based solely on the billing name.

6.2. Mandatory Dispute Resolution Before initiating a chargeback or payment dispute with your bank, YOU AGREE TO CONTACT US FIRST at support@travelsmarttravelfast.com.

• You must allow us seven (7) business days to address and resolve your concern.

• Initiating a chargeback without following this procedure constitutes a material breach of our policies.

6.3. Consequences of "Friendly Fraud" We take "Friendly Fraud" (receiving a service but falsely claiming unauthorized use) extremely seriously. If you initiate a chargeback for a valid transaction, we will take the following actions immediately:

• A. Travel Document Cancellation & Government Notification: We reserve the right to immediately cancel any active applications or travel authorizations. WARNING: We may notify the issuing government authority of the payment fraud/chargeback. This frequently results in the immediate revocation of your travel document and potential denial of entry at the border.

• B. Lifetime Ban: Your IP address, credit card, and personal details will be permanently banned from using our Service.

• C. Fraud Reporting: We will report your details to industry fraud and credit risk databases, which may affect your ability to transact with other online merchants in the future.

• D. Dispute Evidence: We will contest the chargeback by submitting full evidence to your bank, including your IP address, audit logs, and proof of service delivery.

6.4. Reimbursement of Costs If you file a dispute that is resolved in our favor (the bank decides the charge was valid), you agree to reimburse Travel Smart Travel Fast for any administrative fees, chargeback penalty fees, and legal costs incurred by us to fight the dispute.

6.5. Prevention of Double Recovery. If we agree to issue a refund to you for any reason, you agree that you will not subsequently initiate a chargeback with your bank for the same transaction. If you receive a refund and also successfully initiate a chargeback (resulting in you receiving the money back twice), we consider this theft and will pursue legal action and collections to recover the excess funds plus legal fees.

All transactions are processed in United States Dollars (USD). If your credit card or bank account is denominated in a different currency, your bank will apply a currency conversion rate at the time of payment and at the time of any refund.

• Exchange Rate Differences: Due to the fluctuation of exchange rates between the time of purchase and the time of refund, the amount you see refunded in your local currency may be higher or lower than the amount originally deducted.

• Bank Fees: We are not responsible for any differences in the refund amount caused by exchange rate fluctuations or foreign transaction fees charged by your bank. We refund the exact USD amount charged; we do not cover third-party banking fees.

To comply with strict Anti-Money Laundering (AML) regulations and banking standards, refunds will only be issued to the original payment method (same credit card) used for the purchase.

• We cannot issue refunds to a different card, via bank transfer, PayPal, or cash.

• If your original card has expired or been cancelled, it is your responsibility to contact your bank to retrieve the funds once we have processed the refund to the associated account.

We are not responsible for, and will not issue refunds due to, changes in travel restrictions or government policies that occur after our Service has been performed. This includes, but is not limited to:

• Sudden border closures due to pandemics, health emergencies, or political unrest.

• Cancellation of flights by airlines.

• Changes in government travel document rules that render an issued travel document invalid. If we have already successfully processed your application, our service is complete, regardless of your ability to travel.

If you are a consumer located in the European Union or the United Kingdom: You acknowledge that by requesting immediate processing of your application, the performance of the Service begins immediately. Therefore, you expressly acknowledge that you lose your right of withdrawal (the 14-day cooling-off period) once the contract has been fully performed (i.e., once we have submitted your application), in accordance with Article 16(a) of the Directive 2011/83/EU and similar UK legislation.

If you have any questions about these refund practices, please contact us.

11.1. Customer Support. For general inquiries, travel document status updates, or technical support, please contact us via:

• Email: support@travelsmarttravelfast.com

• Webchat: Available on our Website.

11.2. Mailing Address. For official legal notices or written correspondence, our mailing address is: Travel Smart Travel Fast LLC 1209 Mountain Road PL NE STE R Albuquerque, NM 87110 United States

11.3. Response Times. We attempt to respond to all support inquiries within 24-48 hours during business days. However, response times may vary depending on inquiry volume and are not guaranteed.